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What wking8 Does With Your Personal Information

Your account with wking8 involves real data — your name, contact details, payment method choices and session activity.

Account data handled with careTouch 'n Go eWallet, Boost, GrabPay payment details protectedYour rights to access and correct your dataCookies explained plainlyContact path for data requests

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What We Collect and Why We Need It

wking8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information required to operate it: your name, email address, mobile number and the payment method you choose to fund your wallet. If you deposit via Touch 'n Go eWallet, Boost or GrabPay, we receive a transaction reference from

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the payment provider — we do not store your full e-wallet credentials or PIN on our servers. We also collect session data such as login timestamps, device type and IP address to monitor account security and flag unusual access. Pages you visit within the platform generate
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anonymised usage logs that help us improve load times and navigation. We retain transaction records for as long as required under applicable financial record-keeping obligations, and we delete inactive account data on a rolling schedule consistent with those obligations. Data collected through our platform is processed
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and stored in environments accessible only to authorised staff operating under strict data-handling rules. Your information is not sold to third parties. Where we share data with payment processors such as the providers behind Touch 'n Go eWallet or GrabPay, we share only what is necessary
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to complete the transaction. Access to this platform and any associated data processing is subject to local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security Practices

Security on your account is not a single lock — it is a layered process. Login attempts trigger OTP verification to your registered mobile number. Session tokens expire after a period of inactivity so an unattended device does not stay logged in. We use cookies on the platform to maintain your session state, remember language preferences and measure which sections of the site are loading correctly — not to build advertising profiles. You can manage cookie preferences through your browser settings, though disabling session cookies will affect your ability to stay logged in.

OTP Login Verification

Every login generates a one-time password sent to your registered mobile number. This step prevents unauthorised access even if your password is compromised elsewhere.

Session Cookie Management

Cookies keep your session active and store your display preferences. We do not use cookies to track your activity across other websites or sell your browsing data.

Payment Data Isolation

Deposit details processed through Touch 'n Go eWallet, Boost or GrabPay are handled by the respective payment provider. We receive only the confirmation reference needed to credit your account wallet.

Retention and Deletion

Account data is kept for as long as your account is active and for the period required by applicable financial rules after closure. Requests to delete data are reviewed against these obligations before actioning.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to see what data we hold on your account, request a correction, or ask us to delete information where deletion is permissible under applicable law, the channels below are your direct paths. Responses to data access requests are handled separately from general account enquiries — please use the email channel so we can log and track your request properly.

Live Chat Available directly inside your account dashboard. Use live chat for quick clarifications about what data is linked to your profile or your recent payment activity.

Email — Data Requests Send data access, correction or deletion requests to our support email. Include your registered mobile number so we can verify your identity before actioning anything.

Account Settings Some data fields — your email address, mobile number and preferred payment method — can be updated directly in your account settings without contacting support.

Common Questions About Our Privacy Policy

The questions below cover the data points Malaysian account holders ask about most often — from what gets logged when you deposit via Boost to how long we keep your account records after you stop using the platform.

We collect your name, email address, mobile number and the payment method you register. If you deposit via Touch 'n Go eWallet, Boost or GrabPay, we receive a transaction reference — not your wallet PIN or full account credentials.

We share data only with payment processors needed to complete your deposit or withdrawal. We do not sell personal data to advertisers or third-party marketers under any circumstances.

Email our support team with your registered mobile number as identification. We will compile and return the data linked to your account within a reasonable period, subject to identity verification.

Yes. Submit a deletion request through the email channel. We will action it where deletion is permitted — some transaction records must be retained under applicable financial rules even after account closure.

We use session cookies to keep you logged in, preference cookies for display settings and analytics cookies to measure page performance. You can disable non-essential cookies in your browser, though session cookies are required to stay logged in.

Active account data is retained while your account is open. After closure, transaction records are kept for the period required under applicable financial record-keeping obligations, then deleted on a scheduled cycle.

Data handling is consistent for all accounts regardless of location within Malaysia. Access to the platform and the associated data processing is subject to local law and available where local law permits.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Infowking8 Glossary Accountwking8 Login

What wking8 Does With Your Personal Information

Data Handling, Cookies and Account Security Practices

OTP Login Verification

Session Cookie Management

Payment Data Isolation

Retention and Deletion

How to Reach Us About Your Privacy

Common Questions About Our Privacy Policy

01 What personal data does wking8 collect when I open an account?

02 Does wking8 share my data with anyone outside the platform?

03 How can I see what data wking8 holds on my account?

04 Can I ask wking8 to delete my account data?

05 What cookies does wking8 use and can I turn them off?

06 How long does wking8 keep my account and payment records?

07 Is my data handled differently if I am in Kota Bharu or another part of Malaysia?

Privacy Policy

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